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Software solutions for future-proof customer service

Future-proof communiaction? Talk to us

Multichannel platform

The INEXSO Multichannel Platform makes your customer service future-proof. You can start with one or two contact channels and add modules later as required. For example, you start with email, add WhatsApp and Chat later as well as interfaces to 3rd party systems and complete with reporting and analysis tools. INEXSO Multichannel, this means integration instead of an isolated solution.

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Email Management

INEXSO ERM is our web-based software solution for email response management. With minimal integration effort, it enables you to efficiently answer customer enquiries by email. Fast, cost-effective and of high quality. And INEXSO ERM can be used at any number of workstations and for any number of clients.

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Feedback Manager

With INEXSO FBM you can use the feedback of your customers. With your support, we analyse your processes and map them into a customised software solution. INEXSO FBM allows the structured recording, processing and evaluation of customer complaints. INEXSO FBM creates the best conditions for retaining your customers in the long term and turning them into recommenders.

Web Self Service

INEXSO WSS enables you to answer customer queries already on your website and thus reduce customer support costs by 40-60%. At the same time, you offer your customers a convincing service experience around the clock. INEXSO WSS uses intelligent search technologies. It dynamically learns how and what your customers are searching for and delivers up-to-date information instead of static FAQ.

Workflow automation

Routine tasks in service are a burden on the service agent and take up valuable time. With macros for automating standardised processes, you can achieve greater efficiency in customer service. Freed resources can be used for higher-value work.

INEXSO ERM supports macros that are started by agents as well as those that are started autonomously by triggers based on events.

WhatsApp Business

The module allows uncomplicated communication with the customer via the most widely used messaging app in Europe. Processing in the service center is effectively supported by the wide range of functions known from INEXSO ERM. In particular, requests can be transferred to other departments.

Request online presentation. Get to know

DER Touristik is German market leader for individually combined touristic modules. INEXSO ERM is software of choice to manage DER customer correspondence.

Further references

Guaranteed advantages

With INEXSO you count on a reliable partner. That’s for sure.

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    Quick ROI

    Your purchasing department will be pleased about investments that pay off quickly.

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    Simple IT integration

    Modern interfaces are basis for highly manageable projects.

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    Web administration

    Your service team can administer most tasks autonomously from your IT department.

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    Software customising

    As inexpensive as standard software, as flexible as custom development.

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    As owner-managed company, INEXSO is closer to its customers and more flexible.

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    Made in Germany

    All INEXSO services are provided exclusively in Germany.

Longstanding customer relationships

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Response management is definitely an issue for SMEs. If I don't know how to engage the customer through service, the competition is just a click away.

Arnd Woitschik, Managing Director of Kohl Automobile, Aachen

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Our entire customer communication in 16 countries runs via INEXSO software. A technician must be available at all times, even outside of operating hours if necessary. INEXSO has been providing us with very professional and reliable support for many years.

Stephan Gürtler, Head of Internal Sales at CEWE, Oldenburg

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The advantages over Outlook are obvious. We observe a massive reduction in manual efforts and have been able to achieve an increase in efficiency of 300% in just a few months – unbelievable.

Anett Oriwe, Head of Customer Service

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We guarantee our customers service levels of 1 hour. This can only be realised with a stable running software like INEXSO ERM.

Friedrich Gebhardt, Business Operation Manager

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The cooperation has grown steadily over the years. The INEXSO system is used for both, reservations and guest feedback. We use all the competences of INEXSO - migration, customising, interfaces, extended service levels.

Andrea Kruse, Head of Customer Service

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INEXSO ERM is a programme that thinks ahead and can prioritise requests depending on their urgency.

Natascha Trum, Customer Care

Get started with INEXSO ERM. Request a demo