INEXSO analyses your customer communication. INEXSO documents processes, identifies optimisation potential and provides solution proposals.
You would like to:
- reduce your process costs?
- shorten your response times?
- document your business correspondence, archive it and make it traceable?
- have a customer communication in line with your CI?
- monitor the quality of service of your external service provider?
- draw conclusions about your business from the communication with your customers?
Often, small changes on your website make your customers' enquiries unnecessary or direct them to the right professionals. This is a potential for optimisation that is often neglected, even though visible results can be achieved quickly.
For higher communication volumes and to control service levels, it is worthwhile to use professional response management software. We advise you on selection and introduction of a software and enable you to start your project smoothly.
Clear the way for your new communication strategy!
Benefit from 20 years of response management experience. Request a consultation
The productive start of an INEXSO system is of particular importance. Therefore, it is important to train the employees competently and to ensure quick assistance during the project start.
INEXSO has bundled these activities in a service package. INEXSO ERM Starter includes a 2-day briefing for your employees and one month of premium user support.
Our entire customer communication in 20 countries runs via INEXSO software. Thus, a technician must be available at all times, even outside of operating hours if necessary. INEXSO has been providing us with very professional and reliable support here for many years.Stephan Gürtler, Head of Internal Sales at CEWE, Oldenburg
INEXSO software is ideally suited for customisation. Over 40% of our customers work with a customised INEXSO system.
The requirements for a response management solution are as diverse as the industries. They range from additional data fields and triggered automation of process routines to specific evaluations and complex interfaces to 3rd party systems. This is an excellent USP of INEXSO.
INEXSO specifies the requirements with the customer and draws up a detailed project plan. Implementation takes place in close coordination with the customer's specialist departments. Our years of experience in this area enable strict adherence to budgets and schedules.
Future-proof communiaction? Talk to us
INEXSO takes care of the entire service spectrum for you, from the procurement of suitable hardware to the operation and administration of the hardware and software. You do not need any resources to operate your INEXSO solution. Around 50% of our customers work on a system hosted by INEXSO.
The INEXSO virtualisation cluster with high-quality individual components is operated in the professional data center in Dusseldorf/Germany with the following performance features:
- Double design of the supply lines in the building
- Multiple redundant, fail-safe connections to leading carriers
- State-of-the-art early fire detection and air-conditioning technology
- Uninterruptible power supply incl. own emergency generator
- Certified information security according to ISO/IEC 27001
- Certified quality management according to ISO 9001
- Access security (video surveillance, access control via RFID chip and biometrics)
Request online presentation. Get to know
Software as a Service (SaaS)
Why INEXSO ERM as a Software as a Service solution?
With Software as a Service, INEXSO adds an "On Demand" solution to its product family. The software is provided from the cloud and billed exclusively according to actual use. No minimum size, no minimum term. INEXSO ERM as a rental model is therefore particularly interesting for companies without their own IT or with seasonally or project-related strongly fluctuating communication volumes.
INEXSO operates your email response software in a professional data centre (certified according to ISO 27001). You do not have to worry about purchasing, installing or maintaining hardware and software.
Simply concentrate on your core business. Start with a Software as a Service solution - volume-based - with no limit on users from just 281.50 EUR per month. If you only have fewer users, INEXSO offers the option of alternative - user-based - licensing.